Pay

$85,000 – $100,000+

Primary Responsibilities

Business Development & Sales

• Grow the service department through marketing and new customer recruitment.

• Identify, estimate, and close service project opportunities.

• Prepare proposals and review service contracts.

• Follow up to ensure customer satisfaction.

Project & Service Management

• Order materials and schedule service projects.

• Coordinate and assign work to service technicians.

• Manage client relationships, warranty work, and account follow-up.

• Track job costs, production, and profitability.

• Monitor and approve work orders and timecards.

• Ensure quoted pricing aligns with actual costs.

Quality & Performance

• Supervise service technicians to ensure high-quality work.

• Maintain company standards for safety, workmanship, and professionalism.

• Work with management to maintain competitive labor rates and material margins.

Training & Leadership

• Assist in developing and leading training programs (safety, customer service, technical skills).

• Train technicians on company policies and procedures.

• Lead meetings and encourage continuing education.

• Promote customer satisfaction, employee development, safety, and profitability.

Qualifications

• Experience as a service technician.

• Strong knowledge of construction practices and project management.

• Familiar with safety standards and quality control.

• Proficient in MS Office and project management software.

• Strong communication, leadership, and organizational skills.

• Experience with Viewpoint or similar accounting software preferred.

Physical Requirements

Ability to sit, stand, walk, drive, use a computer (including 10-key), lift up to 30 lbs., and maintain near and distance vision.

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